Cost of IT

Transparent Cost of IT Services

IT Managed Services pricing shouldn't be a secret

We offer all-inclusive Managed IT Services at a flat rate per seat for a predictable cost of IT support and service.

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Fixed Cost of IT Managed Service

At Digital Fire, we believe that IT Managed Services pricing shouldn't be a secret. We are transparent about our pricing structure because you deserve to know what you are paying for, and we're proud to offer great service at clear prices.

We offer just one all-inclusive Fire IT Up program, because only the best IT service is good enough for your business. This plan has world class response time and embodies our proactive approach to IT. We don't just react to problems; we anticipate them. Half of our dedicated team actively works to prevent IT issues before they arise, while the other half fix issues at lighting speed. A host of industry leading security features is also included to protect your business. You'll be assigned a dedicated technician who gets to know you and your business and spends time with you, even when nothing is broken.

Instead of fixing an endless stream of problems, you'll AVOID the issues you have today. We'll spend time with you planning and budgeting your technology strategy. And we don't just mean hardware refreshes and warranty renewals like our competitors. Our customers experience the Ignite Business Consulting program where we use technology to improve your business using things like BI, AI, Automation and APIs. Technology will make a significant impact to your bottom line and this will be IT support at a level you've never experienced before.

What’s included in your IT Support Plan

Your Fired IT up program has all the managed services and IT support to keep your company safe and your people productive. Here is a comprehensive breakdown of the features that are included. It's designed to streamline your operations and maximize your business efficiency:

Managed IT Services

Full Service Helpdesk

  • 24x7 Support
  • Emergency Response
  • Unlimited On-site Support
  • Support Ticketing Solution
  • Asset Inventory
  • Operating System Patching
  • Third Party Patching (Critical)
  • Vendor Management

Onboarding and Offboarding

  • Accurate and Efficient New User Setups
  • Equipment Procurement and Logistics
  • Secure Wipe and Lockouts

Network Hardware Provided

  • Servers (cloud or on-premise)
  • Network Switches
  • Wireless Access Points
  • Battery Backup

Managed Infrastructure

  • 24x7 Network Operations Center (NOC)
  • 24x7 Monitoring
  • Equipment Recycling
  • Use data to optimize your IT spend
  • Every upgrade is linked to a business justification backed by data

Managed IT Security: CTEM (Continuous Threat Exposure Management)

Managed Security Program

  • End Point Protection
  • 24x7 Security Operations Center (SOC)
  • 24/7 Device Monitoring
  • Threat Intelligence
  • Threat Hunting
  • Intrusion Detection

Virtual CISO

  • Virtual CISO

Manage Email & Cloud Storage

  • Spam Filtering & Sandboxing
  • Backup
  • Encryption

Cybersecurity

  • Multi-Factor Authentication (MFA) for 365 and Workspace
  • Dark Web Monitoring
  • Email Anti-Spoofing
  • Malicious Web Filtering / DNS Security
  • End-Point Detection & Response (EDR)
  • Phishing Simulations
  • Security Awareness Training
  • Vulnerability Scanning
  • Managed Detection & Response (MDR)
  • Cybersecurity Insurance Evaluation

Threat Management

  • Application Whitelisting
  • SIEM (Log collection & Retention)
  • Privileged Access Management (PAM)

Data Backup / Disaster Recovery

  • Offsite Cloud Storage
  • Offsite Server Backup
  • BDR Testing & Validation

Cloud Virtual Infrastructure

  • Cloud Storage
  • Cloud Network/Bandwidth
  • Cloud Servers
  • Cloud Applications
  • Cloud Server Optimization and Cost Control

Proactive Prevention & Advice You Can Trust

A Dedicated Technician For Your Business

  • Experienced dedicated staff that you get to know and that know your business
  • Continuity for a better experience
  • Regularly scheduled PROACTIVE appointments, even when nothing is wrong

Continuous Improvement

  • Standards alignment
  • Documentation in a 3rd party system that you have access to 24/7
  • Each item builds on the last in a never ending quest to improve your business

Transparency and Control

  • You are in control of your data
  • Full access to all your data and passwords, without exception
  • Your data is housed in your systems, not in our offices

Ignite Business Consulting

  • A dedicated business consultant assigned to you
  • Regularly scheduled meeting cadence
  • Technology Roadmap
  • Extensive customer portal with permission levels so all your staff can benefit
  • Budget and predict expenses to avoid surprises
  • Vendor management and comparative cost analysis
  • Deep dive business consulting on business intelligence, process improvement and more

Frequently Asked Questions

  • Why is Digital Fire's pricing transparent?

    We believe that our clients deserve to know exactly what they're paying for. Managed IT Services pricing shouldn't be a secret, and by being transparent, we aim to build trust and offer clear value to our customers.

  • What is the Fire IT Up program offered by Digital Fire?

    The Fire IT Up program is our exclusive managed IT services package. For $249 per user, we provide a proactive approach to IT solutions, ensuring your business operations run without hitches. We don't just react to problems; we anticipate them. Half of our dedicated team actively works to prevent IT issues before they arise, ensuring your business operations. Instead of paying to fix problems, you'll pay to AVOID problems. And there's a whole lot of security features included. AND we also have great response times because sometimes stuff goes wrong, and when it does you need a partner you trust to help get you through.


    Addons: 


    $50 per user  - includes both a laptop and VOIP phone service, providing your team with the essential tools they need to excel in their roles. 


    $60 per user - includes a Canada wide unlimited cell phone and data plan.





  • Why should you outsource your IT support?

    Outsourcing IT Support allows companies to tap into specialized expertise, reduce costs, and ensure their IT infrastructure remains robust and up-to-date, while they focus on driving their primary business objectives.


    Cost-Efficiency: Outsourcing can be more cost-effective than maintaining an in-house IT department. You can save on hiring, training, and infrastructure costs by leveraging our expertise.


    Proactive Approach: Digital Fire offers a proactive approach, anticipating and preventing potential IT issues before they impact the business.


    Expertise and Experience: As a Managed IT Service Provider, Digital Fire specializes in the field and offers a broad range of expertise dealing with various tech issues, which ensures that problems are addressed promptly and effectively.


    Focus on Core Business: Outsourcing IT allows you to concentrate on your core competencies and primary business functions without the distraction of IT-related concerns.


    Scalability: As your company grows, your IT needs will change. At Digital Fire we can easily scale services up or down based on the business's requirements.


    Access to Latest Technologies: We stay updated with the latest technological advancements, ensuring your business benefits from the most current solutions and best practices.

  • When is the right time to consider outsourcing IT services?

    If your system is outdated and you lack the necessary resources to promptly update and adapt to these changes, your business performance could suffer. Entrusting your IT services to experts through outsourcing can grant you access to cutting-edge technology that enhances your business operations.

  • Are there any hidden fees in the Fire IT Up program?

    No, there are no hidden fees. The Fire IT Up program is all-inclusive, and we're clear about the costs. Whether you opt for the $249 per user package or the addons, you'll know precisely what you're getting.

  • What if my team needs additional equipment beyond laptops and phones?

    If your team requires additional or specialized equipment, please reach out to us, and we'll discuss a tailored solution to meet your specific needs.

  • I'm worried about the impact of switching IT companies. Isn't is risky for my business?

    Switching IT companies is an important decision that should not be taken lightly. From day 1 we partner with our clients, we aren't just a vendor. We have concrete steps that minimize your risk. We'll make a custom plan to ensure a smooth transition.

  • What if my IT company doesn't cooperate?

    We've designed a migration system that requires little to no input from your current IT company.  Their cooperation is welcomed but not required. Your risk is minimized. We've done hundreds of transitions and protected our new clients along the way and we'll protect you too.

Most companies think that their technology is fine

So they don't take action until it's too late

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